3. Attn: Data Protection Office If you wish to link to or make any use of content on our site other than that set out above, please contact us. USE OF COOKIES For more information, click here. Will be kept secure and confidential; Important notice: Please be aware that the call centre is only for customers who are applying for a visa to Belgium. By continuing browsing the websites, you agree to provide consent to the use of cookies. All requests are free of charge. This is further demonstration of our commitment to Nigeria, . You can decline the use of cookies on our Website directly or you can withdraw consent at any time by changing the using browser settings, or cookie settings. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. This should be the same Visa Application Centre as your appointment.Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. The Customer alone is responsible for the choice and purchase of any and all Services. without TLScontacts express prior written authorization, for which TLScontact shall be entitled to request a financial compensation. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. For more information about potential use of profiling by the Client, please contact His Majestys Passport Office/UKVI. Ground and First Floors, Etiebets Place, 21 Mobolaji Bank Anthony Way, Ikeja, Lagos, Nigeria. Where our site contains links to other sites and resources provided by third parties, such as UKVI, these links are provided for your information only. Answer your enquiries and/or resolve any dispute relating to TLScontact specific services; To exercise your rights to your personal data, all you need to do is contact us directly or through the Feedback and Complaints page, fill in the short request form and choose the Personal Data Request category in the Reason for contact field. 2. Get in touch with our Feedback and complaints team: . Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. Name Purpose Description Storage Period Which countrys laws apply to any disputes? If you have applied through a third party, such as an agency or a solicitor, and used their email address on the visa application form, email notifications will go to this address. Infringe any copyright, database right or trade mark of any other person; Save proof to the contrary, the data recorded in the TLScontact information system shall constitute proof of all transactions entered into with the Customer. Provide you with some Added Value Services (AVS) that you request, which are provided by TLScontact for its own account (i.e. By using our site, you confirm that you accept these terms of use and that you agree to comply with them. You and we both agree that the competent courts of Nigeria will have exclusive jurisdiction. 1.6. 20. Rectify the right to inaccurate data rectified. TLScontact Website Store session ID for webserver The value is the ID of the user session End of browser session Scope of the Service For example cookies can help the website remember you and during your next visit you wont have to choose your preferred language again. TLScontact processes your personal data in compliance with the applicable legal requirements and, in particular, the European General Data Protection Regulation 2016/679 (GDPR) dated on April 27, 2016 applicable as of May 25th, 2018 in the European Union. Send you communications and notifications concerning the status of your chosen service. We reserve the right to amend this Cookies Policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use cookies. Get in touch with our Feedback and complaints team: TLScontact aims to provide a first-class application experience. Where we process your personal data to deal with your enquiries that are not related to a specific service, to send you marketing communications, to request feedback or to protect our employees, visitors and premises, the legal basis of the processing is the legitimate interests pursued by TLScontact (except where your interests or fundamental rights override these), more specifically its economic/business interest in making you personalized offers, in responding to your needs and offering you adapted services, and in ensuring its security; You will find below some useful information and links to help you. Failure to provide the data marked with an asterisk could prevent you from accessing a service of ours. Please check with the third party if they received a notification about the passport being ready for collection. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. Customers exhibiting Covid-19 symptoms, including fever, cough or difficulty breathing will be helped to reschedule their application submission for another day and will be advised to seek medical attention at the nearest healthcare facility of their choice. For personal data concerning TLScontact specific services/processing (TLScontact acting as a data controller) We are a pioneering company specialising in providing customer relationship management within a face-to-face environment. When applying for a related service, your personal data will be sent to our Client and that acts as the data controller. Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues. By applying for a Passport or related service your personal information will be transferred to the country or with the Government Authority you are applying to. TLScontact and TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter TLScontact, we, us, our) is committed to protecting the privacy of the customers who visit TLScontact websites (hereinafter Customers, you, your). Third party service providers working on our behalf You will be transferred to the browsers help page for instructions concerning your cookie settings. You can withdraw this consent at any time by contacting us on-line where applicable. If an external website requests personal data from you (e.g. 18. This Privacy Notice applies to all TLScontact services and by using our services you acknowledge having been informed that TLScontact collects, uses and discloses your personal data in accordance with this Privacy Notice. You must not disclose it to any third party. Cookie settings in Firefox 4.2 Payment data is encrypted before transfer and there are two protocols: For ecommerce card payments, a new authentication protocol is being introduced by the Card Schemes (Mastercard, Visa, American Express etc.) Third party service providers working on our behalf We suggest you read the privacy notice of any website before providing any personal data. The Customer therefore agrees not to reproduce or use said studies, designs, models, prototypes, etc. When we consider that a breach has occurred to these terms of use, we may take such action as we deem appropriate. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us. The grounds we may rely upon are: Cookie settings in Internet Explorer Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence; The Services are provided and supplied for private use. This amount has been decided in agreement with the General Consulate of Italy in Nigeria and corresponds to the different services provided by the TLScontact centre (i.e. Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. You will find the relevant information on the gov.uk website. We have no control over the contents of those sites or resources. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. 1.5. WHO HAS ACCESS TO YOUR PERSONAL DATA? Perform our obligations under our mandate from our Clients; 1.3. We recommend that you print a copy of these terms for future reference. Do not forget to print and complete the Schengen form which corresponds to your application and visa type. Welcome to the centre of Abuja Your partner in Nigeria for all your visa applications to Italy ADDRESS & OPENING HOURS Your Visa Application Process Here are the mandatory steps to apply for a Schengen visa Attention: Fraud Alert. How you may use material on our site For third party cookies, please refer to further information on Which cookies do third parties set via our websites? section above. The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. Make an appointment, Submit your application and provide your biometric data at the visa application centre, Return to the centre We may from time to time provide interactive services on our site, including, without limitation: Withdraw you may withdraw your consent, at any time, for the processing of your personal data for which you have provided consent by following the Subject Access request described in this Notice. We may share personal data with third parties to comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence. Kindly note that we reply to the inquires sent only in English. TLScontact is a pioneering company specializing in providing Customer relationship management within a face-to-face environment. To comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence; When Google Analytics is used, the web browser automatically sends certain information to Google. Starting from 1st July 2022, the service fee, mandatory for any visa application, is GBP 32.20 . Our Clients are data controllers within the meaning of the GDPR and TLScontact may either act as a data controller or a data processer depending on the nature of the services/processing concerned. Information communicated via the Website is processed in accordance with legal requirements regarding personal data protection and the information system used ensures optimal protection of this data. DP@tlscontact.com Carry out further verification procedures in relation to your application/service; Your personal data may also be collected by TLScontact on its own behalf for the provision of specific services (not related to the aforementioned services), for its business needs and/or to ensure the security of its premises, employees and visitors. In any way that breaches any applicable local, national or international law or regulation; You will remain liable to pay all Service fees charged by your payment card issuer. 2.4. 21. Give the impression that the Contribution emanates from Limited Liability Company TLScontact (RU) (abbreviate: LLC TLScontact (RU)), if this is not the case; Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; Part of this is making sure you understand your rights, which are as follows: We may update and change our site from time to time to reflect changes to our services, our users needs and our business priorities. Orders If you want to know exactly what personal data will be collected for the required service, please contact His Majestys Passport office/UKVI for more information. Don't hesitate to visit our Help page or to consult our help sections below. For the best experience on our site, be sure to turn on Javascript in your browser. We amend these terms from time to time. Please begin by selecting the country where you are applying from. Any equipment or network on which our site is stored; Your partner in Nigeria for all your visa applications to. The Customer is advised that: Immediate, temporary or permanent removal of any Contribution uploaded by you to our site; TLScontact does not provide visa services via Facebook, Instagram, or any other social media platform. These Terms of Service may be consulted on the Website at any time. Please note that if you applied as part of a family group, decisions are made separately, and each person will be notified individually when their passport is ready for collection. Which cookies does TLScontact use? Business interruption, loss of anticipated savings; Disputes When you arrive on our website a pop-up message will appear notifying you that our website uses cookies. 5. 14. TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive reply. Introduction We will only use your personal data on behalf of our Client and according to its instructions in order to process the specific service that you require. Thank you for your understanding and cooperation. Travelling to the UK Payment terms We may share your personal data with companies belonging to TLScontact where it is necessary to process your requests and to provide you with the relevant services. OVERSEAS TRANSFER OF YOUR PERSONAL DATA to collect your passport or get our Express Courier Return service. twitter.com 21 Oct 2020 Update on UK Visa Application Centres: Our TLS contact Visa Application Centres in Nigeria are currently closed. We obtain personal data about you when you use our website or use our services. Google Analytics help TLScontact to understand how visitors engage with their sites or apps. Changes to this Cookies Policy Any software used in the provision of our site; You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. Be likely to deceive any person; You can also exercise theses rights by contacting His Majestys Passport Office/UKVI when such rights relate to your application/service. Our site is only for users in Nigeria Governing law - TLScontact www.tlscontact.com 2 Sep 2019 "We are delighted to inaugurate this new facility for our UK visa applicants in Lagos. 2019 - 2023 TLScontact. We will never transfer your personal data in an unsafe or unsecure way. 17. We invite you to read and acknowledge the information below. Profiling We generally keep your personal data for as long as it is necessary for the purpose for which the personal data is processed (i.e. We will try to give you reasonable notice of any suspension or withdrawal. TLScontact does not do profiling. 6.1 Online purchase of Services from a TLScontact Centre located in the European Union 11. Our site is for domestic and private use. Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law. If you already have an account, please login here. You also have the right to complain to a supervisory authority in your country or UK. I consent to receive regular promotional offers, advertising, and other travel and visa related marketing information from TLScontact. Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical). Personal details: name, email address and reference number; We or our Client may contact you to clarify your request, seek additional information or to verify your identity before processing. Complete your application form Victoria Island, Lagos, Nigeria. To the maximum extent allowed by the applicable law, we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the use of, or inability to use, our site; or the use of or reliance on any content displayed on our site. 8. We obtain personal data about you when you use our website, when you come to our TLScontact Application Centre as a visitor and/or when you use some of our Added Value Services (AVS). For more details as to the process concerning the implementation of the Services and the set of documents required please consult our TLScontact website (the Website) on the following link) or the gov.uk on the following link or UKVI Biometrics on the following link. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. Update to Settlement Visa Application Process. Those works are protected by copyright laws and treaties around the world. By applying for a Passport or other related service your personal information will be transferred to the country or with the Government Authority you are applying to. CCTV images for general surveillance. Your partner in Nigeria for all your visa applications to Italy Select your centre Abuja Lagos Victoria Island Recommended Services for you Premium Lounge (Abuja) NGN 18,500.00 Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues. Please provide a valid email address in order to receive the confirmation mail from us. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. All reproduction of this content in whole or in part is strictly forbidden and is liable to constitute an act of infringement. We will only use your personal information as set out in our Privacy Notice. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. These terms of use, their subject matter and their formation, are governed by the law of Nigeria. The purchase shall not be deemed final until TLScontact has sent the Customer email confirmation of receipt of the order and has received full payment of the fee for the Service, where such payment is required. We concentrate on providing the administrative aspects of the visa process via a global network of Visa Application Centres, allowing our government clients to focus on their core decision-making role. They can also be used to recognize a users device. If you have a query about your visa application, please contact us via your local TLScontact Visa Application Centre so that we . You must keep your account details safe We may suspend or withdraw our site In case of material changes we will inform you by any appropriate means. TLScontact reserves the right to cancel or refuse any Service order in the event of a pending dispute with the Customer regarding the payment of a previous order. Provision of services Be genuinely held (where it states opinions); This may result in our taking all or any of the following actions: 2019 - 2023 TLScontact. Payments made by the Customer will not be deemed final until TLScontact has actually received the amounts due. 9. Be genuinely held (where it states opinions). All payments related to TLScontact services should be made directly via our website or at our visa application centre. These terms of use refer to the following additional terms, which also apply to your use of our site: Complete your application form Prepare your supporting documents Make an appointment Please check the latest information on travel to England from another country during coronavirus (COVID-19) before applying for your visa. Intellectual property Our Cookie Policy, which sets out information about the cookies on our site; 3. Provide you with additional services that you request relating to your application/service, we may in particular use your personal data to process any Added Value Services (AVS) that you request, relating to your application/service, for example a courier delivery service to ship your application documents to your address of choice; Travel Insurance that is 100% compliant with the Schengen requirements is mandatory for your visa application. Introduction TLScontact and TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter "TLScontact", "we", "us", "our") is committed to protecting the privacy of the . Analytics and Performance: these cookies are used to analyze the frequency of visits to our websites and what visitors do on our websites. Contain any advertising or promote any services or web links to other sites. 15. TLScontact use the following cookies on the websites. You can turn off cookies for our website through the settings page on your browser. Third parties place the following cookie on TLScontact websites. Harnessing new technology, we support governments in their digital transformation, helping to improve efficiency and enhance customer service. The fee of any or all of the Services paid to TLScontact, such as for the DNA testing service and/or the OCBE service, where applicable, is as currently shown on the Website. Will never be used for any marketing purpose by the third party. If our provision of the Services or support for the use of our site is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Welcome to the Belgium Visa Application Centre. If you order them for trading or reselling purposes, we will accept no liability for any lost profits, loss of business, business interruption or loss of business opportunity suffered or incurred as a result of delay, misplacement, loss or damage of applications, passports or other documents, or due to negligence or breach of contract in connection with any application or any advice or information given in relation to any application. What are cookies? 7.2 TLScontact is not authorized to take part in the UKVI/HMPO decision-making process regarding your application and accepts no liability regarding the decisions made by any of these institutions. Third parties for legal reasons 7.8 If TLScontact is in breach of contract or negligent in relation to any application submitted, resulting in the passport or citizenship application not being granted or loss of Customer passport, TLScontact will refund to the applicant the amount of the service fee paid only. Our websites also use Google Analytics, a service which transmits website traffic data to Google servers. Is stored for only as long as required to process service; We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in herein above. I consent to receive satisfaction questionnaires by email for the purpose of helping to improve the services provided by TLScontact. The content on our site is provided for general information only. 5. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This step is mandatory in order to be able to register to your account. If you do not agree to these terms, you must not use our site. Welcome to the centre of Lagos Victoria Island Your partner in Nigeria for all your visa applications to Italy ADDRESS & OPENING HOURS Your Visa Application Process Here are the mandatory steps to apply for a Schengen visa Attention: Fraud Alert. Where local regulations apply, you may also be required to provide evidence of Covid-19 test results or vaccination status. Further legal action against you; Impersonate any person, or misrepresent your identity or affiliation with any person; To learn more about third party cookies, please refer to third party websites. In case you havent activated your account, thank you for clicking on the link sent to your mailbox. The information collected by cookies on our websites is used for various purposes, including the following: 7. TLScontact doesnt have neither any competence nor knowledge as to the carrying out of the DNA tests, required by HMPO, or the DNA tests results. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. For more information regarding the purposes of the data processing we implement on behalf of our Client, please contact His Majestys Passport Office/UKVI. HOW IS YOUR PERSONAL DATA USED? They shall prevail over any other version and any other conflicting document. Enable you to track the progress of your application/service; for the duration of the provision of the service, during your presence in our premises, for maximum 1 month regarding CCTV images and for 1 year from the last contact with you regarding marketing communications, where applicable and permitted by the local legislation). I will be able to opt-out of these communications at any time. The standards apply to each part of any Contribution as well as to its whole. Welcome to TLScontact UK in Nigeria. For any and all claim with regard to the decision made with regard to your application please contact directly HMPO on the following link, Biometrics Enrolment service on the following link and for DNA testing on the following link. The service fee, mandatory for any visa application, is NGN 6,000.00 (payable only in NGN and by Credit/debit card (no cash accepted)). Data protection The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate. Before sharing any personal data we make sure that all service providers are contractually obliged to and can prove that your personal data: For the best experience on our site, be sure to turn on Javascript in your browser. Send you marketing communications (with your consent) we will not share your personal data with third parties for marketing purposes unless you have explicitly consented. Analytics and Performance Cookies All such rights are reserved. Not to access without authority, interfere with, damage or disrupt: Assist you in your application/service; Issue of a warning to you; Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism; For example, a third-party provider need to process your personal data to allow the payments of the services you have requested and to meet the applicable legal requirements. We may share your personal data with companies belonging to TLScontact where it is necessary to process your requests and/or to provide you with the relevant services. When we collect personal data through forms, including but not limited to electronic forms, we will indicate the mandatory fields via asterisks. TLScontacts liability email@mailexample.com Please provide a valid email address in order to receive the confirmation mail from us. 22. The Services may include, without limitation and depending on the nature of your application, the registration of your application, the booking of your appointment, the payment of the TLScontact Service fee (where applicable), the attendance to your appointment for the purpose of collection by TLScontact of your passport application, of your DNA sample or of your OCBE and the return of your travel document. TLScontact allows some third parties to set and access their own cookies on your device. Cookie settings in Safari web and iOS Our core expertise, built up in visa processing, enables us to apply our secure processing experience to a wide range of government and citizen services, both abroad and in-country. Third parties for legal reasons We are not responsible for the content or functionality of any of those external websites. 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